Website Privacy Notice

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.not-the-norm.com.

By providing us with your data, you warrant to us that you are over 13 years of age.

Not the Norm Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: Not the Norm Ltd

Email address: dpo@not-the-norm.com

Postal address: Not the Norm Ltd, Units 1-3, 27 Bankside, Station Approach, Kidlington, Oxfordshire, OX5 1JE, United Kingdom.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at dpo@not-the-norm.com.

2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

 

  • Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

 

  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

 

  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

 

  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

 

  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook and Google adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

 

Sensitive Data We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

3. MARKETING COMMUNICATIONS 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

We do not share your personal data with any third party for their own marketing purposes.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or OR by emailing us at dpo@not-the-norm.com at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

4. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

5. INTERNATIONAL TRANSFERS:

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

  • We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

6. DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

7. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at dpo@not-the-norm.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

9. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

We use Omnisend as our email and marketing automation platform and your data will be transferred to the platform for processing in accordance with their Privacy Policy.

10. COOKIES

By using our website, you agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your local currency.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://not-the-norm.com/pages/cookies.

Why Shade?

Shade™ contains only four natural, moisturising and sun-resistant ingredients to make our highly effective sunscreen.

Shade™ is a mineral based broad spectrum sunscreen for every body - even those of you who are unable to use any other sunscreens.

There are no toxic chemicals, no unnecessary fragrances, no liquid polymers or microplastics that could damage your health or the environment!

Carefully selected ingredients

We've chosen Soil Association certified organic unrefined Shea Butter for our formula. Not only is Shea Butter an edible ingredient, it is also anti-inflammatory, prevents premature ageing and is highly moisturising.

We use our favourite sustainable Coconoil™ unrefined virgin organic Coconut Oil which is also Soil Association certified.

Widely acknowledged as offering the safest, broadest-spectrum sun protection possible, we have used a pharmaceutical grade uncoated, non-Nano Zinc Oxide, which also has a cooling, slightly astringent, antiseptic, antibacterial and protective action on the skin, making Shade™ a perfect aftersun also.

We use a pure, sustainably-sourced unrefined beeswax which is completely non-toxic, locks in moisture, has excellent water-repellant properties and naturally nourishes the skin. In cosmetics, beeswax is an anti-inflammatory, antibacterial, anti-allergenic and a germicidal antioxidant making it a perfect sunscreen ingredient.

Frequently asked questions

1. Who is Shade suitable for?

All skin types, of all ages. Many people with sensitive skin have reported that Shade™ is the only sunscreen they have been able to use, and many of our customers like to use Shade™ daily to prevent sun and wind damage in winter, and do so without finding it dries their skin or makes it oilier.
If it’s cold and quite firm, rub it vigorously with warm fingertips to make it softer, or scoop some out of the tin and warm it between your hands, then apply generously and then reapply regularly, particularly after exposure to water or after sweating.
'Applying generously' is the general guideline for sunscreens, however, ShadeTM is no normal sunscreen. Compared to bottled high street lotions, it is thick and balmy, and unlike chemical sunscreens its mode of action is to sit on the skin and reflect the rays, rather than absorb into the skin like chemical formuals. The thickness of ShadeTM means you will probably apply less in volume than you would regular sunscreens, but just be aware that it forms a barrier on your skin and will need topping up regularly. You want to be able to clearly see a thin sheen of zinc oxide on your skin, to be sure you are adequately protected on each application. Be aware that putting an inadaquate amount of sunscreen on effectively square-roots the SPF, so an SPF50 is rendered an SPF7, SPF25 is rendered an SPF5!!
The '25' in SPF25 means that you are protected for approximately 25 times the length of time it would normally take you to burn, under the same environmental conditions, without any protection whatsoever. To work out percentage of efficacy, see how many times 25 goes into 100, then take that number away from 100 and you have a percentage of efficacy at protecting from UVB rays. In the case of SPF25, it means that 96/100 photons are prevented from reaching the skin (provided an adequate amount of sunscreen has been applied) - meaning that 4 photons are still reaching the skin. SPF50 only enables 2 photons in every 100 to reach the skin. Whatever sunscreen you use, if you feel you are beginning to burn, it's your body's warning that you have been exposed for too long, and the sensible approach is to cover up by wearing clothing or move out of the sun altogether. Applying more sunscreen only ensures you are still covered for the initial 25x timeframe - it does not extend the amount of time you can stay in the sun - those 4 photons reaching your skin are still doing their damage. It's important that you listen to your body and its signals.
Yes, Shade™ offers broad spectrum protection, the SPF25 covers the UVB and the UVA emblem on the bottom label refers to the UVA protection. The UVA Star rating system can no longer be used by sunscreen manufacturers such as ourselves because it is trademarked by Boots the Chemists and is only allowed to be used by certain brands Boots sell and Boots' own brands, therefore we cannot apply a star rating based on this testing system. However, the UVAPF Mean in the SO24443:2012 test conducted on Shade™ came in at 24.77, giving it a PA++++ UVA grading, and if we were to be able to use the star system it would come out at 4/5 stars.
Shade™ can leave a white cast on the skin, this is the mineral non-nano zinc oxide sitting on the skin, and it's the active ingredient that protects you from the UVA & UVB rays. When you see a white cast on your skin don't dismay, be pleased! You can see that not only are you physically helping to protect yourself from the dangerous rays, you can rest assured we are only using non-nano particles of zinc oxide, which is why they sit on the skin as a physical barrier and don't absorb into the skin and the bloodstream - the very safest form of active ingredient for sunscreens. When it comes to doing something recognised as dangerous, such as exposing yourself to strong sun, we believe it's important to put safety above vanity...
We set out to make a sunscreen with as few natural ingredients as possible to provide an option to those who cannot use regular formulas due to skin allergies etc., and were able to make ShadeTM with only four. A very high SPF using only four ingredients is not easy to achieve without having a very thick, impractical, chalky white formula, which many people would be tempted to apply more thinly, thus dangerously reducing the claimed SPF, this would be counter productive, and we'd need to look at adding other actives to achieve something more practical whilst retaining the efficacy. There are many brands which have achieved a higher SPF with more ingredients than four, so we don't feel we need to reinvent the wheel as these options are already out there. We are inclined to agree with the Environmental Working Group about the pitfalls of high SPF products. You can read them here. In some situations however, SPF25 is simply not strong enough, such as at high altitude where the atmosphere is thinner allowing more UV rays to reach you, and in snowy conditions where there is a much higher level of reflection (up to 80% more). In these situations, cover up as much as possible and lay your Shade™ on thick, almost like war paint (!) or find an alternative high SPF if you cannot keep adequately covered.
Test results confirm that ShadeTM is a broad spectrum sunscreen which helps protect against UVA radiation which can penetrate deep into the skin and cause ageing. It has a mean SPF of 24.8, which blocks up to 95.97% of the UVB rays which cause burning. SPF25 prevents 96/100 photons from reaching the skin,. By comparison SPF50 prevents 98/100 photons reaching the skin and SPF100 prevents 99/100 photons reaching the skin. The Sun Protection Factor (SPF) means that provided you have applied adequate sunscreen, you can remain exposed to sun for up to the stated number of times more than it would normally take you to burn in the same environmental conditions if you were not to apply any sunscreen. For example, SPF10 means you can stay ten times longer in the sun than you would be able to before buring if you had no protection; SPF50 means you coud spend fifty times more time in the sun without burning. SPF should ONLY be considered a guide though, as the actual SPF provided will depend largely on the person applying the sunscreen, skin type ad environmental factors involved, and all sunscreens should be used as just one method of sun protection amongst a number of approaches. Of all the sunscreen 'actives' available to manufacturers, we have opted for the most effective one, non-nano Zinc Oxide. Non-nano zinc oxide is widely recognised to protect against both UVA and UVB ultraviolet light and is a physical UV blocker being capable of scattering solar radiation and is excellent for those who are sensitive to regular sunscreens. But...don't just take our word for it or rely on lab-based test results - read the reviews of our many happy customers! "The proof in the pudding is in the eating", as they say.
Stability testing, microbiology testing, broad spectrum sunscreen testing of effectiveness against UVA & UVB rays, and SPF validation tests. All tests conducted to EU standards by Alba Science of Edinburgh. ISO24443 In vitro Broad Spectrum Protection. ISO 24444 In vivo with 13 live subjects. A Cosmetic Study to Determine the In-Vivo Sun Protection Factor of a Sunscreen Formulation. Cosmetic Product Safety Data Analysis, conducted by Luciano Molinaro BSc Forensic Science & Investigative Analysis (Hons) (Kingston University), Forensic Chemistry and Trace Analysis, Analytical Methods in Forensic Science (Kingston University). Accelerated Stability Test Shade™ is registered with the Office for Product Safety and Standards.
ShadeTM has not been tested for water resistance. Why? Because we weren't convinced the lab tests replicated real-life situations adequately. We didn’t want to apply a claim to our product that could make the user more complacent and risk them not applying it often enough. We were vindicated when Which? released their report on sunscreen waterproof claims. We don’t claim ShadeTM is waterproof, yet the high level of oil and wax (88%) does go some way to keeping the product on the skin. Despite this we always recommend reapplying after exposure to water, sweat or towel drying. We have a number of surfing and diving outfits in the UK and abroad which use and retail our product because they believe it is excellent for their purposes. It also does not degrade neoprene etc., keeping wetsuits in good condition when in contact with the product. Check out some reviews from people who have used ShadeTM in water and think it's great!
No way! Absolutely not! Only human volunteers have taken part in Shade™ testing, unless you consider our founder and family to be guinea pigs...! As an anti-vivisectionist, animal lover and a vegan, our founder would never allow it, and besides it's illegal to test cosmetics on animals in the UK. We're proud to display the 'not tested on animals' icon on our labels. So, we hear you ask, if she's vegan, why has she allowed beeswax in the formula? The answer is that she only became vegan five years ago, a couple of years after Shade™ was originally formulated. Since then we have been working on the development of a vegan formula, but beeswax is a hard wax to mimic with very few ingredients. We are getting closer though, so please watch this space.
Where to start? How about digging around in the back of your bathroom cabinet, and pulling out last year's 1/3 full tube with the crusty, gunky lid that won't close anymore, and taking a look at the ingredients? The first question you need to ask yourself is ...how do you even pronounce that? Exactly. These manmade chemicals are not something we as humans have evolved with, like 'nut' or 'oil'. They are incredibly new to us on the evolutionary scale, and if you take the time to type some of those ingredients into your search bar on your browser and add 'health risks' then you will discover for yourself why many people are beginning to question why they're relying on this stuff to try and prevent skin cancer. The Environmental Working Group's Sunscreen Guide is a great place to start to learn more about the ingredients in sunscreens. All that's without mentioning the plastic packaging which the vast majority of chemical sunscreens are sold in, which is choking our beautiful oceans and killing our marine life.
Shade™ does not contain any of the ingredients in the HEL list, which are: Any form of microplastic sphere or beads; Any nanoparticles like zinc oxide or titanium dioxide; Oxybenzone; Octinoxate; 4-methylbenzylidene camphor; Octocrylene; Para-aminobenzoic acid (PABA); Methyl Paraben; Ethyl Paraben; Propyl Paraben; Butyl Paraben; Benzyl Paraben; Triclosan. Although we haven't yet sought Protect Land + Sea certification from the Haereticus Environmental Laboratory, we have not yet been able to find any research that claims the non-nano zinc oxide in Shade™ that we use is damaging to coral or marine life - all the studies point to nanoparticles as a threat. So although we as the manufacturer don't as yet make a 'reef safe' claim specifically, many people who advocate its use in the sea believe it is safe.
Once opened use within 12 months, otherwise it has a 3-year shelf life.
Firstly, it's not plastic, and we hate plastic. So much plastic waste is found discarded on our shorelines it's shameful. Secondly, it can be reused for anything you want it to be reused for, thirdly, you can use up every last bit of its contents because you can easily get at it - even if it's not sunny, if the expiration date is looming, and there's no sun in sight, just use up the cream for its wonderful moisturising properties. It's great if you have itchy skin or patches, insect bites or stings etc., and even as a fantastic lip salve in winter, it's also an excellent aftersun. Lastly, if you can't find any further use for the tin you can recycle it...and don't worry, unless you let it get to over 64 degrees centigrade, it won't melt, it'll just soften, so it won't leak from the tin! Oh...and it looks kinda cool. :o)
NATURAL PROTECTION

Enoy the sunshine

Shade™ All-Natural Sunscreen
Regular price
£3.75 GBP
Regular price
Sale price
£3.75 GBP
Tax included.
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Award winning product SIX years in a row, Shade™ All-Natural Sunscreen is an effective, natural balm, mineral sunscreen. With only 4 ingredients to moisturise and protect skin from the broadest spectrum of damaging UVA and UVB rays, Shade™ has been developed to keep your skin naturally healthy whilst blocking rays that can burn and cause sun damage. Suitable for all skin types and all ages.

 

Ingredients:
Unrefined Organic Shea Butter*, Virgin Unrefined Organic Coconut Oil*, Non-Nano Zinc Oxide (18%), 100% Pure Unrefined Natural Beeswax

*Certified Soil Association Organic Ingredients

Store above 18 degrees centigrade to keep soft. High wax and oil content will otherwise make the product harder to apply if stored in colder temperatures.

Application: 

Apply generously. Works immediately. Reapply regularly at least every 2 - 3 hours or after exposure to water or after sweating.

Please read our blog posts, "A Word of Warning about Natural Sunscreens" and 'The Three Variables of Sun Protection' for further information on how Shade™ works, and how to stay safe in the sun.

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