Where can I find more detailed information on each of your products?
Each of our bestselling products has its own dedicated website. Gradually we will be importing more and more of the information for each product into this site, in the meantime here are the links:
Yamoa™ Powder & Capsules: www.yamoapowder.com
Toxin Buster™: www.toxinbuster.com
Can I buy in my own currency?
Yes, if your currency is USD, CAD, AUD, NZD, EUR, SEK, NOK, CHF simply select the 'change currency' link located at the top of each page on the website and you will see all prices site-wide in your currency at today's exchange rate as given by www.xe.com. Once you make your purchase however, the transaction will be converted back in UK Sterling Pounds.
How do you ship and how long does it take?
All orders are normally processed and mailed within 2 working days of receipt, but we aim to send all orders within 1 working day.
We use Royal Mail services for all orders unless stated otherwise.
Generally UK-destined orders will take between 1-4 working days depending on the service you choose for delivery, EU orders will normally take up to 5 working days, depending on the destination country, and all International non-EU (USA, Canada, Rest of the World) will take between 4 - 10 working days.
We ask all UK customers to allow up to two weeks for delivery. We ask all overseas customers to allow up to four weeks for delivery.
Can I give you my credit card details by email, snail mail or by telephone and order that way?
Sending your details by email is not safe as emails can be intercepted by hackers, so this is not a recommended method.
However, you can call us during office hours between 9.30 GMT (UK time) and 17.30 GMT Monday - Friday on +44 (0)1865 355515 or if you're in the UK 01865 355515 to place your order by 'phone. Tor order outside these hours, please email your request with your contact number and we will call you, or call and leave your phone number on our answer service so we can call you back.
To send your order by snail mail, please place your order online and select to pay with a Cheque.
Can I order by Credit or Debit card online?
Yes you can. Simply place your order and follow the instructions in the cart. You will be able to pay through PayPal or WorldPay with all the major credit and debit cards, including American Express.
How do I check up on the progress of my order?
You will be notified automatically when your order has shipped. If you have not received your order within the expected delivery times, just drop us an email with your order details and we'll check it out for you.
How do I become a distributor? Do you have wholesale prices?
Just drop us an email with your request, and we'll have a chat! Yes, we do have wholesale prices for all our products other than the books and e-books, and we'd love to work with you. We can also drop-ship for you, if that would make life easier.
We are here for you to answer questions and supply you with information most working days. Any emails you send us will be responded to by the next working day. We will send you any files you need to add product information to your website or to create point-of-sale for your store. We will always be happy to support you in any way we can.
If you are a customer, after you order for the first time you will be invited to become an Affiliate for Not the Norm. It's an easy and fantastic way of earning 'Thank you!' cash from us for sharing our site with your friends and Twitter or Facebook followers!