Covid-19 Update 5th May 2020
Our office has now reopened and I have one member of staff out of furlough and back at work. In order to maintain social distancing at the office, we are staggering our time in the office, and I am mainly still managing the business from home, only going in when absolutely necessary.
During the Covid-19 outbreak, postal services are extremely disrupted, and many orders are taking a lot longer to reach their destinations than normal. Please remain patient if you have ordered and your package is nowhere in sight - orders are getting through but some are taking more than two weeks longer than normal to arrive.
We are continuing ONLY to do TWO postal drops a week, on TUESDAYS and FRIDAYS. Orders that can be sent by courier are being collected throughout the week.
We are following hygiene guidelines and additionally using Hypochlorous Acid (the chemical our immune systems make to fight viruses and pathogens) to spray any surfaces your parcels and their contents come into contact with.
We wish you and your families and friends are staying safe, staying at home and we will do what we can to support you through these trying times.
Tania Wedin, Founder & Managing Director, Not the Norm Ltd
Can I buy in my local currency?
Yes, if your currency is USD, CAD, AUD, NZD, EUR, SEK, NOK, CHF simply select the 'pick a currency' dropdown list located at the bottom of each page on the website and you will see all prices site-wide in your currency at today's exchange rate as given by www.xe.com. Once you make your purchase however, the transaction will be converted back in UK Sterling Pounds.
How do you normally ship and how long does it take?
All orders are normally processed and mailed within 2 working days of receipt, but we aim to send all orders within 1 working day.
We use Royal Mail services for all orders unless over 2kg in weight, when we will choose an alternative courier.
- UK-destined orders will take between 1-4 working days depending on the service you choose for delivery
- EU orders will normally take up to 5 working days, depending on the destination country
- All other international non-EU (USA, Canada, Rest of the World) will take between 4 - 10 working days
- We ask all UK customers to allow up to two weeks for delivery
- We ask all overseas customers to allow up to four weeks for delivery
Can I give you my credit card details by email, snail mail or by telephone and order that way?
Sending your details by email is not safe as emails can be intercepted by hackers, so this is not a recommended method.
However, you can call us during office hours between 9.30 GMT (UK time) and 17.00 GMT Monday - Friday on +44 (0)1865 355515 or if you're in the UK 01865 355515 to place your order by 'phone. To order outside these hours, please email your request with your contact number and we will call you, or call and leave your phone number and a message on our answer service so we can call you back.
To send your order by snail mail, please place your order online and select to pay with a Cheque.
Can I order by Credit or Debit card online?
Yes you can. Simply place your order and follow the instructions in the cart. You will be able to pay through PayPal or WorldPay with all the major credit and debit cards, including American Express.
How do I check up on the progress of my order?
You will be notified automatically when your order has shipped. If you have not received your order within the expected delivery times, just drop us an email with your order details and we'll check it out for you. If you have chosen a tracked delivery service we may notify you of the tracking information, but during busy times as this is not automated, you may need to contact us for the tracking information which we will be more than happy to provide for you.
How do I become a reseller? Do you have wholesale prices?
Just drop us an email with your request, and we'll have a chat! Yes, we do have wholesale prices for many of our products other than the books and e-books, and we'd love to work with you.
We are here for you to answer questions and supply you with information most working days. Any emails you send us will be responded to by the next working day. We will send you any files you need to add product information to your website or to create point-of-sale for your store. We will always be happy to support you in any way we can.
Where can I find more detailed information on each of your products?
Gradually we will be importing more and more of the information for each product into this site, in the meantime here are the links:
Yamoa™ Powder & Capsules: www.yamoapowder.com