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Not the Norm Ltd - Frequently Asked Questions
Can I buy in my local currency?
Yes, if your currency is USD, CAD, AUD, NZD, EUR, SEK, NOK, CHF simply select the 'pick a currency' dropdown list located at the bottom of each page on the website and you will see all prices site-wide in your currency at today's exchange rate as given by www.xe.com. Once you make your purchase however, the transaction will be converted back in UK Sterling Pounds.
How do you normally ship and how long does it take?
All orders are normally processed and mailed within 2 working days of receipt, but we aim to send all orders within 1 working day.
We use Royal Mail services for all orders unless over 2kg in weight, when we will choose an alternative courier.
Generally...
- UK-destined orders will take between 1-4 working days depending on the service you choose for delivery
- EU orders will normally take up to 5 working days, depending on the destination country
- All other international non-EU (USA, Canada, Rest of the World) will take between 4 - 10 working days
- We ask all UK customers to allow up to two weeks for delivery
- We ask all overseas customers to allow up to four weeks for delivery
Can I give you my credit card details by email, snail mail or by telephone and order that way?
Sending your details by email is not safe as emails can be intercepted by hackers, so this is not a recommended method.
However, you can call us during office hours between 9.30 GMT (UK time) and 17.00 GMT Monday - Friday on +44 (0)1865 355515 or if you're in the UK 01865 355515 to place your order by 'phone. To order outside these hours, please email your request with your contact number and we will call you, or call and leave your phone number and a message on our answer service so we can call you back.
To send your order by snail mail, please place your order online and select to pay with a Cheque.
Can I order by Credit or Debit card online?
Yes you can. Simply place your order and follow the instructions in the cart. You will be able to pay through PayPal or WorldPay with all the major credit and debit cards, including American Express.
How do I check up on the progress of my order?
You will be notified automatically when your order has shipped. If you have not received your order within the expected delivery times, just drop us an email with your order details and we'll check it out for you. If you have chosen a tracked delivery service we may notify you of the tracking information, but during busy times as this is not automated, you may need to contact us for the tracking information which we will be more than happy to provide for you.
How do I become a reseller? Do you have wholesale prices?
Just drop us an email with your request, and we'll have a chat! Yes, we do have wholesale prices for many of our products other than the books and e-books, and we'd love to work with you.
Where can I find more detailed information on each of your products?
Gradually we will be importing more and more of the information for each product into this site, in the meantime here are the links:
Yamoaâ„¢ Powder & Capsules: www.yamoapowder.com
Shadeâ„¢: www.shadecream.com
Why Shade?
Shadeâ„¢ contains only four natural, moisturising and sun-resistant ingredients to make our highly effective sunscreen.
Shadeâ„¢ is a mineral based broad spectrum sunscreen for every body - even those of you who are unable to use any other sunscreens.
There are no toxic chemicals, no unnecessary fragrances, no liquid polymers or microplastics that could damage your health or the environment!
Shadeâ„¢ is a mineral based broad spectrum sunscreen for every body - even those of you who are unable to use any other sunscreens.
There are no toxic chemicals, no unnecessary fragrances, no liquid polymers or microplastics that could damage your health or the environment!
Carefully selected ingredients
We've chosen Soil Association certified organic unrefined Shea Butter for our formula. Not only is Shea Butter an edible ingredient, it is also anti-inflammatory, prevents premature ageing and is highly moisturising.
We use our favourite sustainable Coconoilâ„¢ unrefined virgin organic Coconut Oil which is also Soil Association certified.
Widely acknowledged as offering the safest, broadest-spectrum sun protection possible, we have used a pharmaceutical grade uncoated, non-Nano Zinc Oxide, which also has a cooling, slightly astringent, antiseptic, antibacterial and protective action on the skin, making Shadeâ„¢ a perfect aftersun also.
We use a pure, sustainably-sourced unrefined beeswax which is completely non-toxic, locks in moisture, has excellent water-repellant properties and naturally nourishes the skin. In cosmetics, beeswax is an anti-inflammatory, antibacterial, anti-allergenic and a germicidal antioxidant making it a perfect sunscreen ingredient.
We use our favourite sustainable Coconoilâ„¢ unrefined virgin organic Coconut Oil which is also Soil Association certified.
Widely acknowledged as offering the safest, broadest-spectrum sun protection possible, we have used a pharmaceutical grade uncoated, non-Nano Zinc Oxide, which also has a cooling, slightly astringent, antiseptic, antibacterial and protective action on the skin, making Shadeâ„¢ a perfect aftersun also.
We use a pure, sustainably-sourced unrefined beeswax which is completely non-toxic, locks in moisture, has excellent water-repellant properties and naturally nourishes the skin. In cosmetics, beeswax is an anti-inflammatory, antibacterial, anti-allergenic and a germicidal antioxidant making it a perfect sunscreen ingredient.
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Frequently asked questions
1. Who is Shade suitable for?
All skin types, of all ages.
Many people with sensitive skin have reported that Shadeâ„¢ is the only sunscreen they have been able to use, and many of our customers like to use Shadeâ„¢ daily to prevent sun and wind damage in winter, and do so without finding it dries their skin or makes it oilier.
2. How should I apply Shade?
If it’s cold and quite firm, rub it vigorously with warm fingertips to make it softer, or scoop some out of the tin and warm it between your hands, then apply generously and then reapply regularly, particularly after exposure to water or after sweating.
3. What constitutes 'Apply Generously'?
'Applying generously' is the general guideline for sunscreens, however, ShadeTM is no normal sunscreen. Compared to bottled high street lotions, it is thick and balmy, and unlike chemical sunscreens its mode of action is to sit on the skin and reflect the rays, rather than absorb into the skin like chemical formuals. The thickness of ShadeTM means you will probably apply less in volume than you would regular sunscreens, but just be aware that it forms a barrier on your skin and will need topping up regularly. You want to be able to clearly see a thin sheen of zinc oxide on your skin, to be sure you are adequately protected on each application.
Be aware that putting an inadaquate amount of sunscreen on effectively square-roots the SPF, so an SPF50 is rendered an SPF7, SPF25 is rendered an SPF5!!
4. How does Sun Protection Factor (SPF) actually work?
The '25' in SPF25 means that you are protected for approximately 25 times the length of time it would normally take you to burn, under the same environmental conditions, without any protection whatsoever.
To work out percentage of efficacy, see how many times 25 goes into 100, then take that number away from 100 and you have a percentage of efficacy at protecting from UVB rays. In the case of SPF25, it means that 96/100 photons are prevented from reaching the skin (provided an adequate amount of sunscreen has been applied) - meaning that 4 photons are still reaching the skin. SPF50 only enables 2 photons in every 100 to reach the skin.
Whatever sunscreen you use, if you feel you are beginning to burn, it's your body's warning that you have been exposed for too long, and the sensible approach is to cover up by wearing clothing or move out of the sun altogether. Applying more sunscreen only ensures you are still covered for the initial 25x timeframe - it does not extend the amount of time you can stay in the sun - those 4 photons reaching your skin are still doing their damage. It's important that you listen to your body and its signals.
5. Does ShadeTM protect against UVA as well as UVB?
Yes, Shadeâ„¢ offers broad spectrum protection, the SPF25 covers the UVB and the UVA emblem on the bottom label refers to the UVA protection.
The UVA Star rating system can no longer be used by sunscreen manufacturers such as ourselves because it is trademarked by Boots the Chemists and is only allowed to be used by certain brands Boots sell and Boots' own brands, therefore we cannot apply a star rating based on this testing system. However, the UVAPF Mean in the SO24443:2012 test conducted on Shadeâ„¢ came in at 24.77, giving it a PA++++ UVA grading, and if we were to be able to use the star system it would come out at 4/5 stars.
6. Does Shade leave a white cast on the skin?
Shadeâ„¢ can leave a white cast on the skin, this is the mineral non-nano zinc oxide sitting on the skin, and it's the active ingredient that protects you from the UVA & UVB rays. When you see a white cast on your skin don't dismay, be pleased! You can see that not only are you physically helping to protect yourself from the dangerous rays, you can rest assured we are only using non-nano particles of zinc oxide, which is why they sit on the skin as a physical barrier and don't absorb into the skin and the bloodstream - the very safest form of active ingredient for sunscreens. When it comes to doing something recognised as dangerous, such as exposing yourself to strong sun, we believe it's important to put safety above vanity...
7. Why do you only make an SPF25?
We set out to make a sunscreen with as few natural ingredients as possible to provide an option to those who cannot use regular formulas due to skin allergies etc., and were able to make ShadeTM with only four. A very high SPF using only four ingredients is not easy to achieve without having a very thick, impractical, chalky white formula, which many people would be tempted to apply more thinly, thus dangerously reducing the claimed SPF, this would be counter productive, and we'd need to look at adding other actives to achieve something more practical whilst retaining the efficacy. There are many brands which have achieved a higher SPF with more ingredients than four, so we don't feel we need to reinvent the wheel as these options are already out there.
We are inclined to agree with the Environmental Working Group about the pitfalls of high SPF products. You can read them here.
In some situations however, SPF25 is simply not strong enough, such as at high altitude where the atmosphere is thinner allowing more UV rays to reach you, and in snowy conditions where there is a much higher level of reflection (up to 80% more). In these situations, cover up as much as possible and lay your Shadeâ„¢ on thick, almost like war paint (!) or find an alternative high SPF if you cannot keep adequately covered.
8. How can I trust that it's a really effective sunscreen?
Test results confirm that ShadeTM is a broad spectrum sunscreen which helps protect against UVA radiation which can penetrate deep into the skin and cause ageing. It has a mean SPF of 24.8, which blocks up to 95.97% of the UVB rays which cause burning. SPF25 prevents 96/100 photons from reaching the skin,. By comparison SPF50 prevents 98/100 photons reaching the skin and SPF100 prevents 99/100 photons reaching the skin.
The Sun Protection Factor (SPF) means that provided you have applied adequate sunscreen, you can remain exposed to sun for up to the stated number of times more than it would normally take you to burn in the same environmental conditions if you were not to apply any sunscreen. For example, SPF10 means you can stay ten times longer in the sun than you would be able to before buring if you had no protection; SPF50 means you coud spend fifty times more time in the sun without burning. SPF should ONLY be considered a guide though, as the actual SPF provided will depend largely on the person applying the sunscreen, skin type ad environmental factors involved, and all sunscreens should be used as just one method of sun protection amongst a number of approaches.
Of all the sunscreen 'actives' available to manufacturers, we have opted for the most effective one, non-nano Zinc Oxide. Non-nano zinc oxide is widely recognised to protect against both UVA and UVB ultraviolet light and is a physical UV blocker being capable of scattering solar radiation and is excellent for those who are sensitive to regular sunscreens.
But...don't just take our word for it or rely on lab-based test results - read the reviews of our many happy customers! "The proof in the pudding is in the eating", as they say.
9. What tests has Shade undergone?
Stability testing, microbiology testing, broad spectrum sunscreen testing of effectiveness against UVA & UVB rays, and SPF validation tests. All tests conducted to EU standards by Alba Science of Edinburgh.
ISO24443 In vitro Broad Spectrum Protection.
ISO 24444 In vivo with 13 live subjects. A Cosmetic Study to Determine the In-Vivo Sun Protection Factor of a Sunscreen Formulation.
Cosmetic Product Safety Data Analysis, conducted by Luciano Molinaro BSc Forensic Science & Investigative Analysis (Hons) (Kingston University), Forensic Chemistry and Trace Analysis, Analytical Methods in Forensic Science (Kingston University).
Accelerated Stability Test
Shadeâ„¢ is registered with the Office for Product Safety and Standards.
10. Is Shade water resistant?
ShadeTM has not been tested for water resistance. Why? Because we weren't convinced the lab tests replicated real-life situations adequately. We didn’t want to apply a claim to our product that could make the user more complacent and risk them not applying it often enough.
We were vindicated when Which? released their report on sunscreen waterproof claims. We don’t claim ShadeTM is waterproof, yet the high level of oil and wax (88%) does go some way to keeping the product on the skin. Despite this we always recommend reapplying after exposure to water, sweat or towel drying. We have a number of surfing and diving outfits in the UK and abroad which use and retail our product because they believe it is excellent for their purposes. It also does not degrade neoprene etc., keeping wetsuits in good condition when in contact with the product.
Check out some reviews from people who have used ShadeTM in water and think it's great!
11. Is Shade tested on animals?
No way! Absolutely not! Only human volunteers have taken part in Shadeâ„¢ testing, unless you consider our founder and family to be guinea pigs...! As an anti-vivisectionist, animal lover and a vegan, our founder would never allow it, and besides it's illegal to test cosmetics on animals in the UK. We're proud to display the 'not tested on animals' icon on our labels. So, we hear you ask, if she's vegan, why has she allowed beeswax in the formula? The answer is that she only became vegan five years ago, a couple of years after Shadeâ„¢ was originally formulated. Since then we have been working on the development of a vegan formula, but beeswax is a hard wax to mimic with very few ingredients. We are getting closer though, so please watch this space.
12. So what's so bad about commercial, chemical-based, sunscreens?
Where to start? How about digging around in the back of your bathroom cabinet, and pulling out last year's 1/3 full tube with the crusty, gunky lid that won't close anymore, and taking a look at the ingredients?
The first question you need to ask yourself is ...how do you even pronounce that? Exactly. These manmade chemicals are not something we as humans have evolved with, like 'nut' or 'oil'. They are incredibly new to us on the evolutionary scale, and if you take the time to type some of those ingredients into your search bar on your browser and add 'health risks' then you will discover for yourself why many people are beginning to question why they're relying on this stuff to try and prevent skin cancer. The Environmental Working Group's Sunscreen Guide is a great place to start to learn more about the ingredients in sunscreens.
All that's without mentioning the plastic packaging which the vast majority of chemical sunscreens are sold in, which is choking our beautiful oceans and killing our marine life.
13. Is Shade reef safe/marine friendly?
Shadeâ„¢ does not contain any of the ingredients in the HEL list, which are:
Any form of microplastic sphere or beads;
Any nanoparticles like zinc oxide or titanium dioxide;
Oxybenzone;
Octinoxate;
4-methylbenzylidene camphor;
Octocrylene;
Para-aminobenzoic acid (PABA);
Methyl Paraben;
Ethyl Paraben;
Propyl Paraben;
Butyl Paraben;
Benzyl Paraben;
Triclosan.
Although we haven't yet sought Protect Land + Sea certification from the Haereticus Environmental Laboratory, we have not yet been able to find any research that claims the non-nano zinc oxide in Shadeâ„¢ that we use is damaging to coral or marine life - all the studies point to nanoparticles as a threat. So although we as the manufacturer don't as yet make a 'reef safe' claim specifically, many people who advocate its use in the sea believe it is safe.
14. What is Shade’s shelf life?
Once opened use within 12 months, otherwise it has a 3-year shelf life.
15. Why is it packed in a tin and not a bottle or a tube like other sunscreens?
Firstly, it's not plastic, and we hate plastic. So much plastic waste is found discarded on our shorelines it's shameful. Secondly, it can be reused for anything you want it to be reused for, thirdly, you can use up every last bit of its contents because you can easily get at it - even if it's not sunny, if the expiration date is looming, and there's no sun in sight, just use up the cream for its wonderful moisturising properties. It's great if you have itchy skin or patches, insect bites or stings etc., and even as a fantastic lip salve in winter, it's also an excellent aftersun. Lastly, if you can't find any further use for the tin you can recycle it...and don't worry, unless you let it get to over 64 degrees centigrade, it won't melt, it'll just soften, so it won't leak from the tin!
Oh...and it looks kinda cool. :o)
NATURAL PROTECTION
Enoy the sunshine
Shadeâ„¢ All-Natural Sunscreen Unscented SPF25
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- Regular price
- £4.50 GBP
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- £4.50 GBP
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If you are a practitioner, you can now purchase this product through your account with The Natural Dispensary.
Award winning product Shade™ All-Natural Sunscreen is an effective, natural mineral sunscreen. With only 4 ingredients to moisturise and protect skin from the broadest spectrum of damaging UVA and UVB rays, Shade™ has been developed to keep your skin naturally healthy whilst blocking rays that can burn and cause sun damage. Suitable for all skin types and all ages.
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Ingredients:
Unrefined Organic Shea Butter*, Virgin Unrefined Organic Coconut Oil*, Non-Nano Zinc Oxide (18%), 100% Pure Unrefined Natural Beeswax
*Certified Soil Association Organic Ingredients
Store above 18 degrees centigrade to keep soft. High wax and oil content will otherwise make the product harder to apply if stored in colder temperatures.
Application:Â
Apply generously. Works immediately. Reapply regularly at least every 2 - 3 hours or after exposure to water or after sweating.
Please read our blog posts, "A Word of Warning about Natural Sunscreens" and 'The Three Variables of Sun Protection' for further information on how Shadeâ„¢ works, and how to stay safe in the sun.
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