Shipping Locations

We ship to addresses within the United Kingdom and internationally to Europe, North America, Asia, Oceania, Africa, and Central/South America.

Processing Time

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Times

UK Domestic Shipping:

• Royal Mail Tracked 48: 2-3 business days
• Royal Mail Tracked 24: 1-2 business days
  
  

International Shipping:

• Europe: 5-10 business days
• USA: 7-14 business days
• Rest of World: 10-20 business days
  
  

Please note that delivery times are estimates and may vary during peak periods or due to circumstances beyond our control.

Shipping Costs

United Kingdom:

• Royal Mail Tracked 48: FREE on orders over £50, otherwise £4.99
• Royal Mail Tracked 24: £5.99-£7.50 depending on order value
  
  

Europe:

• International Tracked: £11.00-£16.50 depending on weight and destination
  

United States:

• Delivery Duty Paid (DDP): $20.00-$30.00 USD depending on weight
  

Canada:

• International Tracked: $26.00-$41.00 CAD depending on weight
  
  

Asia:

• International Tracked or Signed: £12.00-£27.00 depending on weight
  
  

Oceania (Australia, New Zealand, Pacific Islands):

• Standard International: £14.00-£28.00 depending on weight
  
  

Rest of World (Africa, Central & South America, Middle East):

• International Tracked: £12.00-£35.00 depending on weight and destination
  
  

Exact shipping costs are calculated at checkout based on your delivery address and the weight of your order.

Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information so you can monitor your delivery. If you do not receive an email, please check your spam or junk folders.

International Orders - Duties and Taxes

European Union:
For orders under €150, VAT is collected at checkout through our IOSS (Import One-Stop Shop) service and included in your total price. You will not be charged any additional fees upon delivery.
For orders over €150, standard customs procedures apply and you may be responsible for VAT and duties upon delivery.

United States:
All duties and taxes are included in your shipping cost at checkout. You will not be charged any additional fees upon delivery.

All other international destinations:
Customs duties, taxes, and import fees may apply and are the responsibility of the customer. These charges are determined by your local customs authority and are collected upon delivery. We recommend checking with your local customs office for more information about potential charges.

RETURNS

Here's our simple 30-day 'no questions asked' return policy

It's really simple. We're pretty confident you'll love our products. But if for some reason you're less than happy - whether that's because of a mistake on our part, something damaged, or just a change of mind - then we'll either replace the products or give you your original money back within 30 days. It's your choice.

If you bought something on the website, just send us an email to sales@not-the-norm.com or connect with us through our live chat during office hours, letting us know what the problem is, and we'll sort things out.

If you bought any of our products through a third party shop, please take it back to them first. We're confident they'll be able to help you sort any problem, but if you'd still like to speak to us, then e-mail sales@not-the-norm.com or connect with us through our live chat during office hours.

REFUNDS

Once we've received back the item(s) you wanted to return, we'll send out a replacement to you, or process your refund to your original payment method, and let you know. (Please ensure that you get proof/confirmation of postage (free) from the Post Office.) Note that in the case of returns or exchanges which are because of a change of mind and are not due to a faulty product, we will not be able to refund postage charges after having incurred the cost of posting the items already.

Contact Us

If you have any questions about our shipping or returns policy, please don't hesitate to contact us:

Email: sales@not-the-norm.com
Phone: +44 1865 355515

Last updated: February 2026